Notes
Important Notes
To help ensure a smooth travel experience and protect the safety of both travelers and the driver, please review the following information before booking.
About Departure, Postponement, and Safety Decisions
If natural disasters, road closures, traffic restrictions, or other unexpected situations occur before departure or on the day of the tour, including but not limited to earthquakes, typhoons, heavy rain, weather alerts, falling rocks, landslides, or road closures, and these conditions affect travel safety or the operation of the itinerary, the company reserves the right to decide whether the tour can depart as scheduled based on the actual situation.
If the tour cannot be operated safely, we will coordinate with travelers to postpone the tour, adjust the itinerary, or process refunds according to the cancellation policy.
Safety will always be prioritized over the original itinerary. We kindly ask for your understanding and cooperation.
Weather Conditions
Jiufen, Shifen, Yehliu, Houtong, and other attractions on this route are mostly outdoor or semi-outdoor locations, so the travel experience may be affected by the weather.
If poor weather affects the sightseeing experience, such as rain, fog, poor visibility, strong coastal winds or waves, slippery walkways, or difficulty taking ideal photos, this cannot be used as a reason for cancellation, refund, or compensation.
If weather conditions affect the quality of certain stops, the driver will provide suggestions based on the situation and help adjust the order of stops or the pace of the itinerary.
Flexible Itinerary Adjustments
This is a private car charter, and we will do our best to follow the booked itinerary. However, the actual route may still be affected by traffic, weather, crowds, attraction restrictions, parking conditions, temporary road conditions, or other force majeure factors.
If any of the above situations cause delays, shorter stop durations, route adjustments, or make certain attractions unavailable, the driver will help arrange a more suitable order based on the conditions of the day.
Any itinerary adjustment will be made with safety, time management, and overall travel flow as the priorities. The company will not provide additional compensation or refunds for such adjustments.
Holiday and Crowd Notice
Jiufen, Shifen, Yehliu, and other popular attractions may experience heavy traffic, large crowds, limited parking, or adjusted pick-up and drop-off points during weekends, consecutive holidays, national holidays, and peak travel seasons.
If the attractions are crowded on the day of travel, we recommend keeping communication open with the driver and adjusting the order of stops and the duration of each visit based on the actual traffic and crowd conditions.
The roads around Jiufen Old Street are narrow, and traffic controls may apply during certain periods. Vehicles may not always be able to stop at the closest point to the old street. The driver will arrange a suitable pick-up and drop-off point according to local traffic rules and safety conditions.
Vehicle Rules
To maintain the quality of the vehicle and protect the comfort of future travelers, please keep the vehicle clean and avoid the following behaviors:
• Eating or drinking inside the vehicle
• Smoking or using electronic cigarettes
• Applying sunscreen, lotion, or other products that may stain the seats
• Taking off shoes, kicking the seat, or stepping on the seats
• Spitting out of the window, littering, or throwing any items from the vehicle
• Any other behavior that may cause stains, odor, damage, or extra cleaning inside the vehicle
If you feel unwell, experience motion sickness, or need a temporary stop during the trip, please inform the driver as early as possible. The driver will assist when it is safe to do so.
If any passenger causes stains, odor, vomiting, damage to vehicle equipment, or requires extra cleaning, the traveler will be responsible for the cleaning fee, repair fee, or related compensation based on the actual situation. Payment must be settled in cash on site.
Child Seats and Traveler Needs
If you need a child seat, please inform us at the time of booking and provide the child’s age, height, weight, and the number of child seats required.
Child seats must be reserved in advance and may not be available for last-minute requests.
If your group includes infants, seniors, pregnant travelers, wheelchair users, guests with limited mobility, or travelers who are prone to motion sickness, we also recommend informing us in advance. This will help us arrange a more suitable vehicle and travel pace.
Pingxi Sky Lantern Arrangement
If you would like to release a sky lantern in Pingxi or Shifen, please inform our customer service team in advance. We can provide related suggestions.
Sky lantern fees, styles, waiting time, and the actual release process are subject to the shop and on-site conditions on the day.
If weather, local restrictions, or shop operating conditions affect the sky lantern activity, please follow the on-site arrangement.
Personal Belongings
Please take care of your own cash, passport, mobile phone, camera, wallet, jewelry, luggage, and other valuables.
The company and driver are not responsible for any loss, items left behind, damage, or belongings taken by a third party during the trip.
Please double-check your belongings before getting off the vehicle, especially your passport, mobile phone, and wallet. If any of these three go missing, the rest of the trip may quickly turn into a treasure hunt.
Other Reminders
・Please arrive at the meeting point on time to avoid affecting the rest of the itinerary.
・If the traveler is late, the tour end time will still be calculated based on the original service duration.
・If you need to add attractions, extend the service time, or change the drop-off location during the trip, please confirm with both the driver and customer service first.
・Additional fees may apply for overtime, cross-region service, special stops, or extra requests, based on the actual situation or the quotation provided by customer service.
・The company reserves the right to adjust the operation of the itinerary based on safety, weather, road conditions, and actual operating circumstances.
By booking this tour, travelers are deemed to have understood and agreed to the above important notes.
FAQ
Q1: Can I adjust the attractions for this tour?
Yes. This is a private car charter, not a shared group tour.
You may choose from Jiufen, Shifen, Yehliu, Houtong, Golden Waterfall, the Yin-Yang Sea, and other nearby attractions.
However, the actual number of attractions that can be arranged depends on the service duration, traffic conditions, and how long you wish to stay at each stop. If the itinerary is too packed, we will suggest adjustments to avoid making the day too rushed.
Q2: Can Jiufen, Shifen, and Yehliu be visited in one day?
Yes, but we recommend arranging this tour with a 10-hour service duration for a more suitable pace.
If you would like to visit Yehliu, Shifen, and Jiufen in one day, the timing needs to be planned carefully.
If you are traveling with children or seniors, or if you would like more time for photos, food, and walking around, we do not recommend adding too many extra stops.
Q3: Can the tour start from Taoyuan Airport?
Yes, you may inquire with us, but the price will be different from a Taipei City departure.
If you would like to start from Taoyuan Airport after arrival, visit Jiufen and Shifen, and then continue to your hotel in Taipei, please provide your flight time, number of travelers, luggage quantity, and hotel address. We will help confirm whether the arrangement is suitable.
Q4: Can I bring luggage on the vehicle?
Yes, but please inform us of the number and size of your luggage in advance.
Different vehicle types have different luggage capacities. If there are more passengers and large luggage, a larger vehicle may be required, or the vehicle arrangement may need to be adjusted.
Q5: Does the driver speak English?
The starting price of NT$5,000 includes Chinese-speaking driver service.
If you need an English-speaking driver, please inform us when making an inquiry. We will provide a separate quotation based on the travel date, vehicle type, and service requirements.
An English-speaking driver mainly assists with basic communication and itinerary timing.
If you need historical explanations, cultural background, or in-depth guiding at the attractions, please check with our customer service team about arranging a professional tour guide.
Q6: What is the difference between a driver and a tour guide?
A driver is mainly responsible for driving, basic communication, pick-up and drop-off reminders, itinerary timing, and some basic travel assistance.
A professional tour guide can provide a more complete guided travel experience, including attraction explanations, cultural introductions, and historical background.
These are different services and have different prices. If you need full guiding service throughout the trip, we recommend adding a professional tour guide instead of choosing only a driver.
Q7: Can we still visit Jiufen and Shifen if it rains?
Yes. Jiufen and Shifen can still be visited on rainy days, but the experience may be affected. For example, walkways may be slippery, taking photos may be less convenient, and the old streets may feel more crowded.
If the weather is not ideal, the driver will help adjust the stop duration or order of the itinerary based on the on-site situation. If you are traveling with children or seniors, please let us know in advance.
Q8: Can the vehicle drive directly to the entrance of Jiufen Old Street?
The roads around Jiufen Old Street are narrow, and traffic controls or heavy crowds are common during weekends and holidays. Vehicles may not always be able to stop at the closest point to the old street.
The driver will arrange a suitable pick-up and drop-off point based on local traffic rules and safety conditions. This is one of the key reasons why local experience matters for a Jiufen private charter.
Q9: What happens if the tour exceeds 10 hours?
If the tour exceeds the original service duration, overtime fees will be charged according to the vehicle type and the actual overtime situation.
If you would like to spend more time in Jiufen, wait for the night view, or include more attractions, we recommend informing our customer service team before booking. We can help evaluate whether the planned time is sufficient.
Q10: Is this tour suitable for children or seniors?
Yes.
If you travel this route by public transportation, multiple transfers are usually required, which can be tiring for children and seniors. A private car charter reduces the need for transfers, waiting, and long walking distances, while also allowing the itinerary to be adjusted based on the group’s energy level.
If your group includes a stroller, child seat, wheelchair, or seniors with limited mobility, please inform us in advance. We will help evaluate a more suitable route.
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